Effective Date: October 2025

At Bookeeply, we are committed to delivering high-quality bookkeeping and accounting services with honesty, transparency, and customer satisfaction. This Refund / Return Policy explains the conditions under which refunds may be considered for our services.

1. Overview

Bookeeply provides online bookkeeping and accounting services as listed on our website www.bookeeply.online/service/.
We only accept customer queries or quotation requests directly through our website or through our support email info@bookeeply.online.

Our services are provided after a detailed consultation over a phone call by our official agents. During this process, payment authorization is obtained from the client via a Card Authorization Form, and full payment is collected in advance before service delivery.

We do not offer subscription-based or recurring payment models. Each service is billed as a one-time payment per engagement.

2. 30-Day Refund Policy

Bookeeply provides a 30-day refund policy from the date of payment, under specific conditions outlined below. Refunds are granted only if:

  • The refund request is made within 30 days from the date of payment.
  • The service was not initiated, processed, or delivered during that period.
  • The issue arises from a verifiable error on our part, such as incorrect billing or unfulfilled service scope.

Refunds will not be issued if:

  • The service has already been performed, completed, or partially delivered.
  • The client has approved work to begin after signing the authorization form.
  • The request is based solely on a change of mind or altered business circumstances.
  • The refund request is made beyond the 30-day window.

3. How to Request a Refund

To request a refund, please contact our support team via email at info@bookeeply.online and include the following details:

  • Full name
  • Contact number
  • Date of payment
  • Transaction or authorization reference
  • Reason for requesting a refund

Once received, our support department will review your request and provide a response within 5–7 business days.

4. Refund Processing

If your refund is approved:

  • Refunds will be issued to the original payment method used for the transaction.
  • Please allow up to 10 business days for the amount to appear in your account, depending on your bank or payment processor.

5. Non-Refundable Services and Fees

The following are considered non-refundable:

  • Services that have already been started, processed, or completed.
  • Consultation sessions or evaluations that have been conducted.
  • Any administrative, processing, or third-party transaction fees.
  • Situations where a client delays the project by not providing required information or documents.

6. Charge Authorization Policy

Before charging any client, Bookeeply obtains written consent through a Card Authorization Form. This document authorizes our agents to process a one-time payment for the agreed service amount.
Charges are only made after verbal and written approval by the client.

7. Service Modifications

In certain approved cases, instead of a monetary refund, we may offer:

  • A service credit toward future bookkeeping or accounting work.
  • Adjustments or revisions to the ongoing service at no extra charge.

These solutions will be discussed and agreed upon with the client before proceeding.

8. Changes to This Policy

Bookeeply reserves the right to modify or update this Refund / Return Policy at any time. Updates will be posted on this page with a revised effective date.

9. Contact Us

If you have questions or concerns regarding this Refund / Return Policy, please contact us at:

Bookeeply
8000 Towers Crescent Drive, Suite 210
Vienna, VA, USA
Email: info@bookeeply.online
Phone: +1 (251) 373-4833